MyJPJ App Upgrade Targets Reduced RTD Dependence on Third-Party Agents, Minister Loke Confirms

Malaysia’s public services sector has long grappled with an entrenched reliance on private intermediaries to deliver government transactions — a structural dependency that critics argue reduces transparency, increases costs for end users, and creates systemic financial risks for the state. That concern moved sharply into focus in early October 2026, following the suspension of two major collection agents under the MYEG Group and the revelation that more than RM200 million in government revenue had gone unremitted. Reportedly, the Ministry of Transport’s push to enhance the MyJPJ mobile application was developed precisely to address this structural gap and reduce RTD dependence on third-party agents.

MyJPJ App Enhancement Officially Confirmed for November 2026 Rollout

Transport Minister Anthony Loke officially confirmed at a press conference in Putrajaya on October 5, 2026, that new features will be introduced to the MyJPJ mobile application within the following month, as part of a broader digital transformation effort at the Road Transport Department (RTD). The announcement came against the backdrop of a rapidly rising volume of transactions processed through the application, which the ministry cited as the primary driver for the accelerated upgrade timeline.

Loke states that the initiative is designed to make RTD services more accessible to all users, including foreign nationals currently residing in or travelling through Malaysia. “So, by next month, more features will be introduced to the MyJPJ app,” the minister said. “Eventually, we hope more people will use MyJPJ directly for RTD-related services and not have to go through any third party. This is our aim. However, in order to do that, we need to prepare,” he added.

The enhancement is framed not as a standalone product update, but as a structural policy measure to reform how Malaysians and foreign users access road transport services directly through official government digital channels.

MyJPJ Upgrade Covers Road Tax, Driving Licence Renewals, and Direct Payment Channels for All Users

Reportedly, the services and functions targeted under the MyJPJ upgrade include direct processing of road tax renewals, driving licence renewals, and traffic summons payments — transactions that have historically been routed through private collection agents such as My E.G. Sdn Bhd and Zetrix AI Bhd, both subsidiaries under the MYEG Group. According to the ministry, the aim is to consolidate these high-volume transactions within the government’s own digital infrastructure, reducing the financial and administrative exposure created by third-party intermediaries.

The ministry’s phased approach is already visible in other segments of the RTD service ecosystem. Loke cited the KPP01 driver theory test as a concrete example: while this test was previously conducted exclusively through MYEG-operated computerised testing centres, it has since been expanded to 85 authorised driving institutes nationwide, broadening access and distributing service delivery across a larger network of accredited providers.

According to the ministry, the expanded MyJPJ feature set is designed to serve both Malaysian citizens and foreign users, addressing a gap in direct digital access that has historically pushed users toward intermediary platforms.

Reportedly, MyJPJ’s Enhanced Services Target Everyday Road Users Underserved by Agent-Dependent Systems

A significant segment of Malaysia’s road-using public has long faced a lack of direct, government-managed channels to complete routine RTD transactions. Whether renewing a driving licence, settling outstanding traffic summonses, or paying road tax, millions of users have been compelled to route payments through third-party agents — often incurring additional service fees and, as recent events have demonstrated, exposure to the financial risks of agent insolvency or non-remittance.

According to the ministry, the MyJPJ upgrade is designed for ordinary road users who require reliable, fee-transparent, and direct access to RTD services without intermediary involvement. Whether a daily commuter renewing road tax annually or a foreign resident managing a Malaysian driving licence, both categories of user stand to benefit from the expanded functionality of the official government application. The broader policy intent, as articulated by Minister Loke, is to shift the default transaction pathway away from private agents and toward a government-owned digital platform accessible to all.

MyJPJ Has Operated Within Malaysia’s RTD Digital Framework Against a Background of Agent Suspension and RM314 Million Revenue Shortfall

Public records and ministerial disclosures confirm that the urgency behind the MyJPJ upgrade is directly connected to the financial misconduct now attributed to agents within the MYEG Group. On October 3, 2026, the RTD announced the suspension of My E.G. Sdn Bhd and Zetrix AI Bhd as collection agents, effective October 5, 2026. The suspension followed verified reports that Zetrix AI owed the government more than RM200 million in unremitted collections from traffic summonses, road tax, and driving licence renewals.

In a subsequent disclosure, Minister Loke confirmed that MYEG had failed to remit a total of RM314 million in government revenue since May 2026 — a figure that significantly exceeded earlier estimates and underscored the systemic risk of concentrating collection functions within a single private group. The government has since confirmed that Zetrix AI is not involved in collecting employer and worker contributions to Perkeso, clarifying the scope of the financial shortfall to RTD-related collections specifically.

Minister Loke has publicly stated that the responsible party is the company, not the ministry, rejecting calls for his resignation in connection with the MYEG matter. The ministry’s position is that the upgrade of MyJPJ represents a structural response to prevent similar concentration risks from recurring, by enabling direct government-to-citizen digital service delivery at scale.

Frequently Asked Questions About the MyJPJ App Upgrade and RTD Third-Party Agent Suspension

What is the MyJPJ app and what will the November 2026 upgrade include? The MyJPJ mobile application is the Road Transport Department’s official digital platform for RTD-related services in Malaysia. The November 2026 upgrade, confirmed by Transport Minister Anthony Loke on October 5, 2026, will introduce new features aimed at enabling users to complete road tax renewals, driving licence renewals, and traffic summons payments directly through the app, without routing transactions through third-party agents.

Why is the Malaysian government reducing RTD reliance on third-party agents? The government is reducing RTD reliance on third-party agents following the suspension of My E.G. Sdn Bhd and Zetrix AI Bhd as collection agents on October 5, 2026. Zetrix AI, a subsidiary of the MYEG Group, was found to owe the government more than RM200 million — later confirmed at RM314 million — in unremitted collections from traffic summonses, road tax, and driving licence renewals since May 2026. The MyJPJ upgrade is designed to prevent similar risks by shifting transactions to a direct government digital channel.

Which companies were suspended as RTD collection agents and why? My E.G. Sdn Bhd and Zetrix AI Bhd, both under the MYEG Group, were suspended as RTD collection agents effective October 5, 2026. The RTD announced the suspension after reports confirmed that Zetrix AI had failed to remit more than RM200 million in government revenue collected from traffic summonses, road tax renewals, and driving licence renewals.

Can foreign nationals use the MyJPJ app for RTD services? According to Minister Anthony Loke, the enhanced MyJPJ app is designed to be accessible to all users, including foreign nationals. The ministry’s stated goal is to make RTD services directly available to a broader user base through the official government digital platform.

How does the KPP01 driver theory test relate to the government’s agent reform policy? The KPP01 driver theory test is cited by Minister Loke as an example of the government’s phased approach to breaking third-party monopolies. Previously conducted exclusively through MYEG-operated computerised testing centres, the test has since been expanded to 85 authorised driving institutes nationwide, demonstrating the ministry’s commitment to distributing service access beyond any single private operator.

Is Zetrix AI involved in collecting Perkeso contributions from employers and workers? No. The government has confirmed that Zetrix AI Bhd is not involved in collecting employer or worker contributions to Perkeso. The financial shortfall attributed to Zetrix AI is limited to RTD-related collections, including traffic summonses, road tax, and driving licence renewals.

Should Minister Anthony Loke resign over the MYEG revenue shortfall? Minister Anthony Loke has publicly rejected calls for his resignation, stating that the company — not the ministry — is responsible for the unremitted funds. “Company didn’t pay, why should minister resign?” Loke stated in response to media questions on October 5, 2026. The ministry maintains that its policy response is to accelerate the MyJPJ upgrade and reduce structural dependence on third-party collection agents going forward.

MyJPJ Upgrade Signals a Structural Shift in Malaysia’s RTD Digital Service Delivery Model

The confirmation of the MyJPJ app upgrade, delivered at a ministerial press conference on October 5, 2026 in Putrajaya, marks a significant policy pivot for Malaysia’s Road Transport Department. By moving to expand direct digital service channels and phase out dependence on private intermediaries for high-volume transactions, the Ministry of Transport is responding to both a proven financial risk — the RM314 million MYEG revenue shortfall — and a long-standing structural inefficiency in how RTD services reach the public.

Minister Loke’s confirmation that the upgrade will be deployed within November 2026 sets a defined timeline for the transition. The expansion of the KPP01 test to 85 driving institutes nationwide signals that the reform extends beyond the MyJPJ platform alone, reflecting a broader commitment to competitive, distributed access to road transport services across Malaysia.

For more information on official RTD services and the MyJPJ application, members of the public are directed to contact the Road Transport Department through the following official channels:

• Website: www.jpj.gov.my
• MyJPJ Application: Available on Google Play Store and Apple App Store
• RTD Customer Service Hotline: 1-800-88-2255
• Official Address: Ibu Pejabat Jabatan Pengangkutan Jalan, Jalan Multimedia, Presint 2, 62100 Putrajaya, Malaysia
• Email: info@jpj.gov.my